IT Support Specialist (Level 2)

  • Remote (Canada), Canada
  • Secteur d'activité : Technologie de l'information et des services
  • Durée de Travail : Temps Plein
  • Lieux : Remote (Canada) Remote (Canada)
  • Publié le : 11/08/2026
  • Type de Contrat : CDI
  • Entrée en fonction : Immédiate
  • Pays : Canada
  • MàJ le : 12/08/2026

Description

Location: Remote (Canada)
Employment Type: Full-Time Permanent or Independent Contractor

About Gestisoft

Gestisoft is a leading Microsoft solutions partner helping organizations transform their business through technology. We are expanding our team to support a strategic client engagement within a complex enterprise environment.

About the Role

The IT Support Specialist will provide advanced technical support to users while helping ensure the stability and performance of business-critical systems.

Key Responsibilities

  • Resolve advanced technical issues
  • Manage user accounts and access requests
  • Support Microsoft technologies and cloud services
  • Maintain documentation and knowledge resources
  • Contribute to continuous service improvement

Exigences

Qualifications

  • 3+ years of IT support experience
  • Strong Microsoft 365 and Active Directory knowledge
  • Experience in a service desk environment
  • ITIL certification considered an asset
  • Proficiency in English is required for this position, as the role involves regular communication and collaboration with English-speaking stakeholders, clients, and project teams located outside Quebec.

Travel Requirement

Occasional travel may be required based on project and operational needs.