Location: Remote (Canada)
Employment Type: Full-Time Permanent or Independent Contractor

About Gestisoft

Gestisoft is a leading Microsoft solutions partner helping organizations transform their business through technology. We are expanding our team to support a strategic client engagement within a complex enterprise environment.

About the Role

The IT Support Specialist will provide advanced technical support to users while helping ensure the stability and performance of business-critical systems.

Key Responsibilities

• Resolve advanced technical issues
• Manage user accounts and access requests
• Support Microsoft technologies and cloud services
• Maintain documentation and knowledge resources
• Contribute to continuous service improvement

Qualifications

• 3+ years of IT support experience
• Strong Microsoft 365 and Active Directory knowledge
• Experience in a service desk environment
• ITIL certification considered an asset
• Proficiency in English is required for this position, as the role involves regular communication and collaboration with English-speaking stakeholders, clients, and project teams located outside Quebec.

Travel Requirement

Occasional travel may be required based on project and operational needs.